Frequently asked questions
How will I receive my ticket?
Straight after payment, you’ll receive a confirmation email with your e-ticket and QR code. Nothing there? Check your spam folder or email us.
Which payment methods can I use?
You pay via Mollie using iDEAL, credit card or Bancontact. Payment is made over a secure connection.
Do I need an account?
No. Just enter your name and email address – no account or app required.
Can I cancel my ticket?
Tickets are non-refundable, but you can transfer them to someone else free of charge. If an event is cancelled, you’ll be refunded automatically.
Do I need to print my ticket?
No, the QR code on your phone is all you need. Printing it is fine too.
Are the events wheelchair accessible?
Each event page explains how accessible the venue is under Practical info. Carers go free; just email us in advance.
Do you also organise corporate or private events?
Yes. Get in touch and we’ll help you shape a tailor-made event.